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Hope Credit Union

making it happen

overview

Since 1994, Hope Credit Union (HOPE) of Jackson, MS, has provided critical financial resources to more than 3 million people across the Deep South in some of the nation’s most impoverished regions. A true catalyst for good, HOPE is redefining financial services, empowering their neighbors and businesses with affordable solutions, personal support, and life-changing economic opportunities. By sharing the inspiring stories of some of their members, we’re inspiring others to join them. And they are.

A storyboard featuring black and white sketches of people in various scenes, including a person in a suit, a bride in a dress, a woman smiling, and a baby being held. A pen is placed nearby on the table.

INTEGRATED CAMPAIGN

Give them hope (and real proof)

Inspired by members’ stories, the “HOPE makes it happen” campaign combines highly emotional narratives with hard-hitting evidence of the credit union’s life-changing impact in communities that have been ignored or marginalized by traditional institutions.

A bride in a strapless wedding gown holds a bouquet of flowers, surrounded by people in a warmly lit room with stained glass windows. She looks joyful and engaged in conversation.
A person lovingly hugs a baby wearing a beanie and green patterned outfit. The room is softly lit, creating a warm and cozy atmosphere.
A smiling woman with closed eyes leans into a man's shoulder in a warm embrace. They are standing in a room with a light green wall and a mirror in the background.
A man with a beard smiles at his reflection in a mirror. He's wearing a floral shirt and apron, standing in a barber shop with framed art on the walls. Two people are seated in the background.
A child sitting in a car, wearing a green soccer jersey, smiling, and holding a soccer ball. Another person is seated in the foreground. Sunlight filters through the window, highlighting the cheerful atmosphere.

These powerful examples of what an individual can accomplish with the right financial tools also drove the print and out-of-home creative for the tools themselves, delivering record-breaking membership, deposit, and credit applications.

A bus stop with an advertisement showing a smiling person holding a folder. The text reads,
A person walks past a colorful advertisement for Hope Credit Union. The ad features a smiling woman holding a card and text saying
A woman lovingly cradles a baby. The text reads:
A barber cuts a man's hair in a salon. The poster features the text:

And they’re reaching consumers who are searching online for a true financial partner and a lender who understands.

We also turned these stories into engaging streaming audio and radio spots, and billboards, too, generating awareness in all HOPE markets – and nearly 74 million impressions.

Billboard showing a smiling couple in wedding attire with the text
A colorful bus features an advertisement for Hope Credit Union. It shows a smiling woman holding a credit card, with the slogan
An advertisement inside a subway car features the word
Radio spots
"We're Ready Now" - Brand Spot
"A New Road" - Financial Empowerment
"Head Held High" - Small Business
"Of Our Own" - Path to Homeownership
"Your Own Room" - Home Loans

BEHIND-THE-SCENES VIDEO

Keeping it real

To capture the transformational power of HOPE in the most authentic way, we partnered with local production house Elephant Quilt and award-winning director Abraham Felix.

Outcomes

In the first five months of the campaign’s launch:

5.8K

new leads generated

4.3K

new members acquired

$16.7M

new member deposits

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